Return policy

Thank you for shopping with SUOYI TRADE LIMITED! This Return Policy outlines the terms and procedures for returning products purchased from our website.

1. Eligibility for Returns

We accept returns for items that are unused, unworn, and in original packaging within 14 days of receipt. Items marked as final sale, customized products, and gift cards are not eligible for return.

2. How to Initiate a Return

To initiate a return, please contact us at [email protected] within 14 days of receiving your order. Please include your order number and a brief description of the reason for the return.

3. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part. We recommend using a trackable shipping service to ensure your return is received.

4. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

5. Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the original item as stated above and place a new order.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We will arrange a replacement or issue a refund as applicable.

7. Changes to Return Policy

SUOYI TRADE LIMITED reserves the right to update or modify this Return Policy at any time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

For any questions regarding our Return Policy, please reach out to us at:

Email: [email protected]
Address: Room D3, 11/F, Liutai Industrial Building, 8 Liuhe Street, San Po Kong, Hong Kong
Tel: +852 57000335

9. Return Address
Address: Room D3, 11/F, Liutai Industrial Building, 8 Liuhe Street, San Po Kong, Hong Kong
Tel: +852 57000335

Thank you for choosing SUOYI TRADE LIMITED!